1 reviews | Active since Jun 2019
Apparently asking too much - Deli Staff
Today I was at Pick n Pay Rondebosch, where I usually go and majority of the time very happy with my service. However, today (but not the first time) I got really bad service at the deli.
I was buying lunch for myself and my colleagues, which means I definitely had more than one food item I wanted/needed.
Firstly, I waited patiently as the lady was serving another PnP staff member, having the longest chat about whatever not acknowledging I was even in the queue, but i waited.
Secondly, as I was giving my order in bits and pieces cause I was buying so many things, I could see her irritation despite me apologising for doing it this way. She spoke to another lady working in the deli (in another language so i can only assume) and then they both looked at me irritated.
She then told me, there are other customers in line too (no one behind me). Basically, she felt I was either ordering or buying too much food or I was giving her too much work or I dont know but the attitude was so rude (as if rushing me to get done even though it took long cause she is sooooooo slow my word)
They also work extremely slow as mentioned above, always chatting and making you wait but the moment you take too long to decide what you want or in their opinion ask for too much, you get dirty looks and side comments.
I really was not impressed and in all honesty wouldnt want to be helped by them again.
I work in Customer Service so i know how draining it can be to always be happy and have a smile on your face, but I make it my effort to give good service, especially cause I was not getting the chicken and chips for free. I paid for it! Its a service being delivered and if I wanted to order a few more things I would have felt guilty with the way they were treating me
Hope this gets through to the right eyes. Hate complaining, but wrong is wrong
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
