Appalling service received from PNP cashier

I and my partner went to PNP at Southgate shopping centre on Sunday 28.03.2021. We only purchased a few items as it was month-end and the store was full as always. I am heavily pregnant so he indicated that we use the express till we had about +/-20 small items (Some being combos) while standing in the line the security approached us and my partner indicated that there is not much that is being purchased and as he can see I am heavily pregnant he looked at me and was very understanding. We stood in the line for more than 15 minutes. Then we got to the register Calisher 6 GC19. Very rude, impatient not customer orientated unwilling to assist. My partner tried explaining the situation to her and she blatantly rudely indicated that she can only ring up 6 items (Please see attached POP) the pads, panty liners, pakco curry powder and X2 pies (Combo) requested that we pay R118.64, my partner swiped his card she could not care less. We then carried on X2 Krush juice (Combo), X2 knorr mice mate (combo), beef mince and a mayonnaise oh and a plastic bag than she rudely told us to go to the next till as she refused to assist us any further. We got to the next register (Cashier 15) paid for Willard’s crisp, amajoy candy X2 chocolates and another pack of pakco curry powder.

Her stinking attitude made us leave goods behind resulting in PNP as a business losing business/monies and this also left a bitter taste in my mouth as well. I strongly believe that if you are not people orientated then you should not be working in such industries.

Can I kindly request that the matter be looked into and be dealt with accordingly. Please also get back to me on this.

Thanks,