Appalling service from Pick n Pay

This afternoon, I visited Pick n Pay Promenade to purchase the Phalaenopsis Orchid as a gift for someone and a pack of smokes. I stood in a long queue at the kiosk to get the smokes and to pay for the orchid. After a 10 minute wait, I finally got to the cashier and requested the smokes when she then asked me if I wanted to pay for the orchid there too. “Yes”, I rep****. She told me that I couldn’t, I would need to queue at another till. Wow! Was that not infuriating? I refused to queue for another 10 minutes to pay for the orchid. I asked to speak to a manager, along came the nonchalant Bertrand. A “manager” who didn’t introduce himself at all! I explained my grievance and he absolutely refused to assist me. Unapologetic! I told him that this is ridiculous, for me to queue again, I never got this appalling service from Long Beach or any store I’ve been too (such as V&A, Canal Walk, Tokai, Somerset to mention a few). He told me that this is Mitchell’s Plain! Oh boy, did this “manager” not patronize me and infuriate me even further! Excuse me?! He further explained that it’s a high risk store. High risk? But your one cashier had her cash draw with money in it placed on the glass counter and turning her back towards it, a few steps away... So it’s high risk to allow me to not re-queue to PAY for my items, but it’s not high risk for the cashier to leave her cash draw exposed? Pfft! It’s apparently inconsistent to have another cashier ring up my items, but it’s not inconsistent that the other PnP stores provide a more pleasant service. Apparently there’s nothing he could to, “that’s just the way it is”. I even asked him if they’d continue to see customers queue at the kiosk with items to only tell them at the cash point that they can’t be assisted... Just a blank stare. This Bertrand has no care in the world when I said that I’ll lodge a complaint. He just “uh-huh”, “hmm” and “okay” all the way. So PnP has a manger that doesn’t introduce himself, doesn’t diffuse the situation and lacks a vocabulary, and prefers to lose a sale. Let me tell you, I spend anything from R4k a month and more at your grocer. Checkers, Spar and Shoprite offers a much better service and have competent and efficient managers. And of course, Woolies for the win. PnP, you have disappointed me big time!!! I will be sure to write to the media too, to create awareness on this!! PnP, train your staff better, send them on management courses. I grew-up shopping at PnP with my parents. And this is how you treat a life-long customer? Wow!!!