Appalling Service

I placed an order at around 2pm on the Bottles App. At around 4 pm I called to confirm if the order was on it’s way and was assured the drivers are slightly delayed but it’s on the way. At around 5pm I placed a query via email about my delivery. The status on the app was then quickly changed to that the driver had picked up the order and had actually arrived at my house

At 6:10pm, I receive a call from an employee there saying there are no drivers and can they bring my order tomorrow. How does that make sense when it’s groceries I ordered specifically for today and was assured would arrive today! I was a fan before of the app and my money or single complaint won’t matter to them but this is deeply upsetting and infuriating. I only hope they don’t do this to someone who is unable to make alternate plans like an elderly person, disabled or a parent waiting on groceries to feed their children.