appalling service, disgusting

What appalling service from pick n pay. I bought airtime and little did I know all BL vouchers don't work so I called the customer care line where I was transferred several times after 3of my calls where hung up by the agent. I doubt I will ever walk in a pick n pay ever again. The agent promised to have a manager call me back as there was no management on floor when I called in. I'm disgusted that such a big enterprise has such poor service. I would not advise anyone to purchase airtime at pick n pay because they are only interested in collecting money from you and really don't care about clients after you pay. I'm still waiting for Quinton Morrow to call back as the agent promised. I want a recording of my calls for the ombudsman