Appalling service by ASAP

I have been patient and understanding with ASAP. 1st they say delivery takes 60 minutes but it's always 2 hours or more. Today they delivered an incorrect order to me, the invoice and name on the bags are all mine however the contents of the bags are not the items I ordered. Upon realizing this error I contacted Pick n Pay ASAP immediately and they promised to send a driver to pick up the incorrect order. I stressed to the agent that the pick up must take place today still as there are perishable items in the bags. Mind you I have none of the items I purchased which included supper for my children.

I called again after some time when I didn't get the collection details of the incorrect order and I was only told then that the incorrect order would only be picked up tomorrow and only after that happens will my delivery take place. I am appalled at the lack of customer service by ASAP and pick n pay Springfield as this is entirely their fault and the manager there refused to take my call