Appalling service and dishonesty from Picknpay Northgate

On the 30th of July 2023 I bought a microwave at Pick n Pay Northgate, a little over a month later the microwave stopped working and I returned it to the store on the 14th of September.Upon returning it I was told by Calvin the gentleman who assisted me that I would be contacted within two weeks with feedback and the two weeks passed and I was not contacted. I returned to the store to follow up only to be told that Calvin had misinformed me the waiting period was 21 days. The 21 days passed, and no one contacted me once again, so I went to the store again and they said my microwave was still not there. I then spoke to the manager whose name I do not recall, and he reassured me that he would deal with the matter and contact me, I still have not been contacted, I am still without a microwave or a refund. The poor service, false promises, and misinformation that I have received from this store regarding this matter is extremely shocking. I have no idea if I will be getting the microwave or not or if it will get fixed, this store and its staff have proven that they really don’t care about their customers. 78 days I’ve been waiting and still nothing.