Appalling service

I am writing to express my deep dissatisfaction with the service I recently received from your Pick n Pay delivery team. Today, I experienced two delivery cancellations, which left me extremely disappointed.

Firstly, a delivery staff member named Khabo complained about the distance, which I found unreasonable, as I am not her employer. I believe any concerns regarding the delivery route should be addressed directly with her employer, not with me as the customer. Secondly, Khabo was one of the drivers who canceled my order today, as she had previously promised during her last delivery.

I am baffled as to why you would introduce a delivery service in our area, only to cause inconvenience. Is this the standard of service that Pick n Pay provides in the locations?

I am also disappointed in the driver for not following the proper company channels to resolve any issues and instead venting to me as a customer. I find this behavior highly unprofessional and *********.