PM
Phindile M

1 reviews | Active since Oct 2011

29 Jul 2016, 14:26

Appalling service

<p>I was at your store yesterday that to get myself and my daughter a few things. Firstly the queue was ridiculously long as there were only about 4 cashier's working and the rest of the staff was just standing around looking at everything like it was a show or something, I even asked for a manager to find out exactly what was going on and was told he was looking into it but when I left about 45 min later, I guess he was still looking into it coz the situation hadn't changed. And when I eventually got to the till, i must have over budgeted because I didn't have enough money on me so I had to leave some stuff behind and Nelly the cashier had the nerve to tell me I had to go and find a trolly to clear out her counter and when I tried to explain to her that I'm in a hurry as my daughter needed to use the bathroom but before I could even finish, she left me standing there and decided to clear her counter instead of attending to a customer. And I couldn't understand because there was a guy that was doing the clearing but I guess she felt I wasn't valuable enough.</p>

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Replies (3)
Pick n Pay
Pick n Pay's reply29 Jul 2016, 15:02
Official

Dear Phindile

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***

Best regards,

PM
Phindile M's update03 Aug 2016, 12:19
Reviewer Update

Thank you to pick 'n pay for their quick response. Spoke to a lady from Chris Hai Crossings who assured me the matter was dealt with accordingly and Nelly apologised for her behaviour. I do hope things will change for the better and there will be no such incidents in the near future. And I think a little training in customer service would go a long way...

Pick n Pay
Pick n Pay's reply05 Aug 2016, 06:06
Official

Dear Phindile

Thank you for the feedback.

Kind Regards

Marise

Best regards,