Appalling PnP ASAP Service

I am appalled with the service delivery from the online PnP ASAP team. On Friday the 28th of January i placed an order for groceries and paid using my debit card. I was notified that my order had been delivered only to discover when returning home from work that no such order had been delivered. I called the support line and I was told that the driver cannot be reached but that they will resubmit my order for delivery. Saturday arrived and still nothing. So I called AGAIN, and was told i would be called back in 10 mins. No one called me back, so i called again. To which i was informed that a refund would be processed. An hour later a lady from PnP calls me to tell me that my order was delivered to the WRONG HOUSE, 3 doors away, and she asks me to go and collect my order at the neighbor 3 doors away. EXCUSE ME?! Firstly - COVID and how the hell is their incompetence my fault. She apologizes for overlooking these factors and says she will have the order re delivered. 3.30pm Saturday afternoon and still no order. So i call AGAIN to which i am once again told that a refund will be processed as the store is not responding to the request to re deliver. Monday 31 Jan I call the support line again to follow up on the refund. No refund has been processed! The agent tells me he will submit my case number and escalate it for a refund but the refund department has a slow turn around time. WOW. and that my refund will take up to 10 days to reflect. It just keeps getting better and better. What a huge inconvenience and in the mean time i have no groceries and no money to re purchase the items myself in store. No one has even called to apologize for this and offer any form of compensation for all this. All my time, and airtime phoning after *********** agents all weekend. If any managers at Pick n Pay see this here is my case number *** if you care about your customers then prove it by solving this issue today, I will be taking this to FACEBOOK as well.