Appalling Pick n Pay service

I decided to use the App for the first time on 28th June 2021 and this will probably be the last. The after-sales service and response are shocking. I didn’t receive the 2 x Avo’s that I had ordered. Originally, I had selected 4 but they were out of stock and then substituted it for 2. I have now been trying to sort this out for almost 48 hours since receiving my order.

The option of ‘Chat to us’ on the App doesn’t work. I can upload images which I did but can’t type anything there seems to be a glitch. The agent also only responded on the App an hour after I uploaded the images but couldn’t resolve anything cause the store was already closed. I sent an email and got a response that a support team member will be in contact with me shortly and once again I have heard nothing more. I have contacted the help line and it just rings and then cuts out saying this number is not available at present. This is honestly not what I expected and if you are launching an App at least make sure your after sales support actually works.