CC
Claude C
1 reviews | Active since Jan 2017
05 Mar 2024, 20:27
Appalling delivery service by Dawn Wing DPD Laser's driver
This refers to our weekly PnP groceries delivery of late December 2024. While waiting for us to get downstairs to receive the delivery, Dawn Wing DPD Laser's driver Arthur Thabethe placed our groceries on the floor at our building's steps. This included an unwrapped cabbage piece. We attempted to report the incident to Dawn Wing DPD Laser by email and phone but none of their listed details actually exist, so we reported them here at Hellopeter but they never responded. Consequently we referred to Pick n Pay. We raised this matter with Pick n Pay SEVERAL TIMES, one of which was tagged with reference No *** . Each time, the handling agent apologised and undertook to re-escalate the matter, but nobody from Pick n Pay ever called or wrote with any accompanying action. Today, Dawn Wing DPD Laser again sent driver Arthur Thabethe with our Pick n Pay delivery, despite the fact that we have made it clear that we don't want him handling our delivery again. And he again gave us a lot of attitude, rushing us, speaking his vernacular about us to the staff in our building and being tribalistic like before. Dawn Wing DPD Laser do not care about customer care, and Pick n Pay clearly do NOT take the matter seriously.
Helpful (0)
Replies (7)0
Replies (7)CC
Claude C's updateReviewer Update
07 Mar 2024, 18:45Hello Pick n Pay,
Thank you for your private reply.
As usual, the front line staff at the Pick n Pay helpdesk are responsive and courteous, promising that they will refer the complaint to the online management team.
I have been through this before.
The problem is that the online management team does NOTHING to resolve the complaint, which is why they again sent the same driver, with the same awful attitude as before.
What we need here, is assistance from someone at Pick n Pay with authority to hire or cancel courier services, like a manager in their procurement department. That is, real action, not just polite, unfulfilled promises.
Pick n Pay must instruct Dawn Wing DPD Laser to stop sending out driver Arthur Thebethe, failing which replace Dawn Wing DPD Laser altogether with a responsive courier company with a contactable helpdesk. This lack of action on the part of Pick n Pay makes them complicit in the appalling service that Dawn Wing DPD Laser provides.
Thank you for your private reply.
As usual, the front line staff at the Pick n Pay helpdesk are responsive and courteous, promising that they will refer the complaint to the online management team.
I have been through this before.
The problem is that the online management team does NOTHING to resolve the complaint, which is why they again sent the same driver, with the same awful attitude as before.
What we need here, is assistance from someone at Pick n Pay with authority to hire or cancel courier services, like a manager in their procurement department. That is, real action, not just polite, unfulfilled promises.
Pick n Pay must instruct Dawn Wing DPD Laser to stop sending out driver Arthur Thebethe, failing which replace Dawn Wing DPD Laser altogether with a responsive courier company with a contactable helpdesk. This lack of action on the part of Pick n Pay makes them complicit in the appalling service that Dawn Wing DPD Laser provides.
CC
Claude C's update07 Mar 2024, 18:45
Reviewer Update
Hello Pick n Pay,
Thank you for your private reply.
As usual, the front line staff at the Pick n Pay helpdesk are responsive and courteous, promising that they will refer the complaint to the online management team.
I have been through this before.
The problem is that the online management team does NOTHING to resolve the complaint, which is why they again sent the same driver, with the same awful attitude as before.
What we need here, is assistance from someone at Pick n Pay with authority to hire or cancel courier services, like a manager in their procurement department. That is, real action, not just polite, unfulfilled promises.
Pick n Pay must instruct Dawn Wing DPD Laser to stop sending out driver Arthur Thebethe, failing which replace Dawn Wing DPD Laser altogether with a responsive courier company with a contactable helpdesk. This lack of action on the part of Pick n Pay makes them complicit in the appalling service that Dawn Wing DPD Laser provides.
Thank you for your private reply.
As usual, the front line staff at the Pick n Pay helpdesk are responsive and courteous, promising that they will refer the complaint to the online management team.
I have been through this before.
The problem is that the online management team does NOTHING to resolve the complaint, which is why they again sent the same driver, with the same awful attitude as before.
What we need here, is assistance from someone at Pick n Pay with authority to hire or cancel courier services, like a manager in their procurement department. That is, real action, not just polite, unfulfilled promises.
Pick n Pay must instruct Dawn Wing DPD Laser to stop sending out driver Arthur Thebethe, failing which replace Dawn Wing DPD Laser altogether with a responsive courier company with a contactable helpdesk. This lack of action on the part of Pick n Pay makes them complicit in the appalling service that Dawn Wing DPD Laser provides.
CC
Claude C's updateReviewer Update
10 Mar 2024, 19:10Another two working days have passed and there is no sign of Pick n Pay having rectified the problem with driver Arthur Thabethe of Dawn Wing DPD Laser couriers, who themselves don't have a valid phone number or email address where to contact them, which I believe contravenes consumer regulations. Dawn Wing DPD Laser couriers don't respond here at Hellopeter either.
CC
Claude C's update10 Mar 2024, 19:10
Reviewer Update
Another two working days have passed and there is no sign of Pick n Pay having rectified the problem with driver Arthur Thabethe of Dawn Wing DPD Laser couriers, who themselves don't have a valid phone number or email address where to contact them, which I believe contravenes consumer regulations. Dawn Wing DPD Laser couriers don't respond here at Hellopeter either.
CC
Claude C's updateReviewer Update
12 Mar 2024, 22:32Another two working days have passed and there is no sign of Pick n Pay having rectified the problem with driver Arthur Thabethe of Dawn Wing DPD Laser couriers, who themselves don't have a valid phone number or email address where to contact them, which I believe contravenes consumer regulations. Dawn Wing DPD Laser couriers don't respond here at Hellopeter either.
CC
Claude C's update12 Mar 2024, 22:32
Reviewer Update
Another two working days have passed and there is no sign of Pick n Pay having rectified the problem with driver Arthur Thabethe of Dawn Wing DPD Laser couriers, who themselves don't have a valid phone number or email address where to contact them, which I believe contravenes consumer regulations. Dawn Wing DPD Laser couriers don't respond here at Hellopeter either.
CC
Claude C's updateReviewer Update
14 Mar 2024, 18:57 Another two working days have passed and there is no sign of Pick n Pay having rectified the problem with driver Arthur Thabethe of Dawn Wing DPD Laser couriers, who themselves don't have a valid phone number or email address where to contact them, which I believe contravenes consumer regulations. Dawn Wing DPD Laser couriers don't respond here at Hellopeter either.
CC
Claude C's update14 Mar 2024, 18:57
Reviewer Update
Another two working days have passed and there is no sign of Pick n Pay having rectified the problem with driver Arthur Thabethe of Dawn Wing DPD Laser couriers, who themselves don't have a valid phone number or email address where to contact them, which I believe contravenes consumer regulations. Dawn Wing DPD Laser couriers don't respond here at Hellopeter either.
CC
Claude C's updateReviewer Update
17 Mar 2024, 20:22Another two working days have passed and there is no sign of Pick n Pay having rectified the problem with driver Arthur Thabethe of Dawn Wing DPD Laser couriers, who themselves don't have a valid phone number or email address where to contact them, which I believe contravenes consumer regulations. Dawn Wing DPD Laser couriers don't respond here at Hellopeter either.
CC
Claude C's update17 Mar 2024, 20:22
Reviewer Update
Another two working days have passed and there is no sign of Pick n Pay having rectified the problem with driver Arthur Thabethe of Dawn Wing DPD Laser couriers, who themselves don't have a valid phone number or email address where to contact them, which I believe contravenes consumer regulations. Dawn Wing DPD Laser couriers don't respond here at Hellopeter either.
CC
Claude C's updateReviewer Update
19 Mar 2024, 19:39Another two working days have passed and there is no sign of Pick n Pay having rectified the problem with driver Arthur Thabethe of Dawn Wing DPD Laser couriers, who themselves don't have a valid phone number or email address where to contact them, which I believe contravenes consumer regulations. Dawn Wing DPD Laser couriers don't respond here at Hellopeter either.
CC
Claude C's update19 Mar 2024, 19:39
Reviewer Update
Another two working days have passed and there is no sign of Pick n Pay having rectified the problem with driver Arthur Thabethe of Dawn Wing DPD Laser couriers, who themselves don't have a valid phone number or email address where to contact them, which I believe contravenes consumer regulations. Dawn Wing DPD Laser couriers don't respond here at Hellopeter either.
CC
Claude C's updateReviewer Update
25 Mar 2024, 22:28Pick n Pay has stopped responding here. Nothing was done about this complaint. We then complained on FB —same pattern: sent boiler-plate reply, asking for the reference No, then not heard from them since. How disappointed the late Raymond Ackerman would be about this shocking service.
CC
Claude C's update25 Mar 2024, 22:28
Reviewer Update
Pick n Pay has stopped responding here. Nothing was done about this complaint. We then complained on FB —same pattern: sent boiler-plate reply, asking for the reference No, then not heard from them since. How disappointed the late Raymond Ackerman would be about this shocking service.