Appalling customer service at Pick n Pay

I originally lodged a complaint about the Pick n Pay smart shopper app that was giving me false information on my phone . I waited for 2 or 3 weeks before sending the same complaint again. Still no response.

I then called the customer services line and was put on hold for 20 minutes before the call was terminated.

It appears that Pick n Pay are not able to deal with the influx of complaints that they receive and when customers call, they get ignored .

I am thoroughly dismayed by this lack of customer respect.