NG
Nonhlanhla G
1 reviews | Active since Feb 2016
17 Apr 2016, 16:41
Appalling Customer service
The Pick n Pay in umlazi, mnyandu mall has no regard for its customers. The lines are long. We have to wait for more than 45 minutes to get to the tills and this is almost every time I visit the store. I spoke to the manager about this problem but it seems that my cry fell on deaf ears. I asked, why are the lines longer than voting lines and he couldn't give me an answer. I am not sure the customer service is so horrible because it's in an African dominated location or what but head office needs to come and see how this place is run and sort it out. I am a paying customer and my money is exactly the same as Mrs White from Musgrave.
Helpful (0)
Replies (4)0
Replies (4)
Pick n Pay's replyOfficial
18 Apr 2016, 08:30Hello Nompini,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
Pick n Pay's reply18 Apr 2016, 08:30
Official
Hello Nompini,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
NG
Nonhlanhla G's updateReviewer Update
01 Dec 2017, 20:42No reply whatsoever!
The line is worst, the manager has now closed the front till for shoppers with less than 5 items. The last time I visited that store, the cashiers were busy chatting up a storm whilst I stood and waited for a good 55 minutes to get service. The sad part is this, I have been to fuller branches but the service was better...
NG
Nonhlanhla G's update01 Dec 2017, 20:42
Reviewer Update
No reply whatsoever!
The line is worst, the manager has now closed the front till for shoppers with less than 5 items. The last time I visited that store, the cashiers were busy chatting up a storm whilst I stood and waited for a good 55 minutes to get service. The sad part is this, I have been to fuller branches but the service was better...
NG
Nonhlanhla G's updateReviewer Update
01 Dec 2017, 20:42No reply whatsoever!
The line is worst, the manager has now closed the front till for shoppers with less than 5 items. The last time I visited that store, the cashiers were busy chatting up a storm whilst I stood and waited for a good 55 minutes to get service. The sad part is this, I have been to fuller branches but the service was better...
NG
Nonhlanhla G's update01 Dec 2017, 20:42
Reviewer Update
No reply whatsoever!
The line is worst, the manager has now closed the front till for shoppers with less than 5 items. The last time I visited that store, the cashiers were busy chatting up a storm whilst I stood and waited for a good 55 minutes to get service. The sad part is this, I have been to fuller branches but the service was better...
NG
Nonhlanhla G's updateReviewer Update
04 Jan 2022, 23:40No changes whatsoever. Still the same. Many people have to travel to Toti, Bluff and Montclair to get better service.
Pick n Pay the Mnyandu Mall branch is seriously pulling down the value of your brand. The amount it's pulling in is far below what it could potentially earn of it just did better. And the staff, managers are just plain rude. Rude. It's not about the colour of my skin but the location they are in. They behave appallingly because when we complain the managers are right there with them doing the exact same nonsense.
To the branch owner get new staff who appreciate and respect customers.
Pick n Pay the Mnyandu Mall branch is seriously pulling down the value of your brand. The amount it's pulling in is far below what it could potentially earn of it just did better. And the staff, managers are just plain rude. Rude. It's not about the colour of my skin but the location they are in. They behave appallingly because when we complain the managers are right there with them doing the exact same nonsense.
To the branch owner get new staff who appreciate and respect customers.
NG
Nonhlanhla G's update04 Jan 2022, 23:40
Reviewer Update
No changes whatsoever. Still the same. Many people have to travel to Toti, Bluff and Montclair to get better service.
Pick n Pay the Mnyandu Mall branch is seriously pulling down the value of your brand. The amount it's pulling in is far below what it could potentially earn of it just did better. And the staff, managers are just plain rude. Rude. It's not about the colour of my skin but the location they are in. They behave appallingly because when we complain the managers are right there with them doing the exact same nonsense.
To the branch owner get new staff who appreciate and respect customers.
Pick n Pay the Mnyandu Mall branch is seriously pulling down the value of your brand. The amount it's pulling in is far below what it could potentially earn of it just did better. And the staff, managers are just plain rude. Rude. It's not about the colour of my skin but the location they are in. They behave appallingly because when we complain the managers are right there with them doing the exact same nonsense.
To the branch owner get new staff who appreciate and respect customers.