Appalling customer experience from Pick n Pay 🤬🤬.

I’m writing this review with so much dissatisfaction and disappointment from the poorly customer experience received from Pick ‘n Pay Sand Ridge Midrand. I quickly rushed yesterday evening with my friend to go buy some few items including some fresh milk. We got there around 18:10. We paid our items then drove back home. We got home and wanted to make some coffee and only to find that the milk was very sour. I even have pictures that I took with the slip which I’ll be posting on all social media platforms due to the poor service I got from both managers.

I quickly drove back to Pick ‘n Pay to return the milk. When my friend and I got to Pick ‘n Pay we asked for the manager on duty. The security pointed us to the manager and we got there and explain to him. Before I could finish my complain, the manager stopped me then directed us to the other manager which was a lady. I then explained the issue to her and she then disrespectfully took the boxed Pick ‘n Pay branded milk, opened it and smelled it. She the commanded me to go get another box of milk 🥛 so we could compare. Out of frustration I told her that I wasn’t going to do that because it’s not my fault with their neglect. She then wanted to argue with me but she ended up going to fetch the milk from the isle. When she got there she continued to patronise me by saying that the batch numbers from both boxes didn’t make sense to her. She then opened the fresh milk and asked me to smell it and taste it. I then told her that that was very unhygienic because I’m supposed to take the very same opened milk home. I told her I wasn’t going to do that and that’s when my friend stopped me and asked me to take the milk either way. She then immediately left us there hanging. I was so disappointed ☹️ and very sad with both the managers customer services. My time was wasted, my petrol wasted and the disrespect was appalling 🤮🤮🤬🤬🤬🤬🤬. You will surely see my pictures of the Pick ‘n Pay boxes sour milk with the relevant slip on social media platforms until these two managers take accountability for their actions. Will be expecting some feedback very soon. My number is +***.