FdBM
Felicity de Bruin Mtetwa
1 reviews | Active since Feb 2020
07 Apr 2020, 19:07
Appalling customer etiquette!!
I've over the years experienced customer service from pick n pay rosebank that upsets me and I've now had enough, which is why I'm now taking this time to write about this store their level of customer etiquette is appalling. On one occasion I even had my slip thrown across the pay station table to lean over and take it. Today I don't even get a greeting before being told I need to finish up my purchase by a lady who walked right in front of me and said their taxis are finishing so they need to cash up with attitude.
ABSOLUTE NONSENSE!!!
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Pick n Pay's replyOfficial
09 Apr 2020, 11:50Good day Felicity ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply09 Apr 2020, 11:50
Official
Good day Felicity ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team