Z
Zakithi
1 reviews | Active since Dec 2020
30 Mar 2023, 16:21
Appalling ASAP service
The ASAP service is appalling. Delivery times are wrong. I ordered something that was delivered the next day. I had already requested a refund at this point which the company said it would process. When the delivery arrived the next day I was at work so I informed the driver that I had already requested a refund. I still have nit received the refund 12 BUSINESS days later. Now I'm being told that refunds were processed later than expected so I must start counting 10 days now and if I don't get the money I should send my bank statement!!!! This is ridiculous.
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Pick n Pay's replyOfficial
01 Apr 2023, 12:37Hello Zakithi, Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response. I am sorry for the service you received. Please help me with the below so I can escalate your complaint: UID (order number) : Date order was placed: By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay team.
The Pick n Pay team.
Pick n Pay's reply01 Apr 2023, 12:37
Official
Hello Zakithi, Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response. I am sorry for the service you received. Please help me with the below so I can escalate your complaint: UID (order number) : Date order was placed: By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay team.
The Pick n Pay team.