appalling and foul mannered staff/ customer service at pick n pay clothing musgrave

<p>On the 5th of August I purchased some clothes at pick n pay clothing musgrave centre. I am such a regular customer there..I have the receipts to show for it..The clothes are amazing usually I know my size and I have absolute trust in their clothes so i hardly ever try them on.I never thought for a second id be buying torn and dirty clothes from pick n pay. I purchased a few items including a beige knit dress for 179 Rands. I did not open these items until the following day as I had other priorities. . With so much excitement I finally took a look at the clothes id bought and then noticed the collar on the knit dress was torn and there was stains of pink lipstick or dye.. i am not sure but it was red/pink. I took the knit dress to the store on the 11 of august and asked for an exchange...I could not find my size in the same dress colour and the same style as well so I opted for a refund.</p> <p>The store manger refused and he accused me of lying, asserting that I took so long to get back the dress and also why I never noticed these errors when I took the dress of the rack..I explained how I don't usually inspect what I buy from.pick n pay because the clothing quality is tops. To further offend me he said it was not possible to refund because the dress might have been torn when I wore it...I told him that im not really that huge a person not to entirely mention that was stretchy knit material so there is no way the collar could possibly tear off trying it on...and I never tried it on. He further insisted why I didn't bring it sooner. .I'm a busy woman and the policy says I am eligible for exchange or refund within thirty days of purchase so I was in no hurry.</p> <p>The store manger refused to give the refund and I told them to keep the dress as I had no use for torn and dirty 'new' clothes ..I gave the dress away to a beggar on the street..told the store to keep the refund anyway and the dress.</p> <p>I was really disappointed with this, as I love shoppING at pick n pay and to think that the staff assumed I was lying about a mere dress was just appalling and degrading regarding the regilar times I shop there..I will change the branch I shop at because the musgrave treated me like dirt and id rather shop elsewhere...without torn, dirty and foul mannered staff! Talk about customer care n service.</p>