Appalled Customer service

I went to pick n pay Somerset west on Wednesday 14th of December and for the first time ever since I've been shopping there experienced the worse customer service ever! I went to go and withdraw my Srd and when we got there outside people were sitting. We got inside and saw three people were sitting there already. The store normally has a specific till (no 4) assigned for srd We stood there for a while and I asked the lady on the bench how long she's been waiting. She said she's been there for a long time and was told there is no money. I asked my husband to go and find the manager and asked what is happening. He got the assistant manager ( who's been sitting there the whole time), and asked her She in return called someone else to asked what is happening. They then proceeded to tell us there is No Money in the store. How is that possible? They have to wait for people to pay and see if they can give money When I pointed out that this has never happened in the past they said we can go to checkers, shoprite or boxer. I always to that specific pick n pay because of the excellent service I get there. After that they decided to open a specific till to handle the srd withdrawal. The people from outside came in and started to complain that they were told to wait outside while others just come in and get there money. When the assistant manager asked them wo, all of them said she did. They called her aunty Debbie.

She then responded to them say that if they are going to start a commotion then they can stop. The store doesn't have to make an effort to give money, but if they go on the the store might as well can forget about helping. She then said they can go to till 12 and I stood there thinking I was going to be called to be helped. After standing there and no one saying anything and new people just coming from outside to till 12, I went there and got helped. I was and still is very upset about the appalled service that I got. No one trying to help and just not caring about customer service