Appalled

What an Audacity ! I got home after work and placed an order at 17:50 pm as I have not had availability for groceries. This ASAP app is supposed to be convenient and in 60 mins. I opted for delivery fee as I didnt have a promo code. But the children were waiting to eat veggies and cheese with noodles. At 20:05 pm the app still said wrapping up order and the consultant advised the driver had collected but the app was not updated yet. At 20:11 pm I just thought to call again and after the second consultant called the driver, he said the store was closed. Why accept the order ? Why go to late to collect the order ?

What were we supposed to eat ? Spend more money on takeout when I spent over 1k for supplies for the children? This happening after 8 at night and no one even thought to communicate with me, in fact it still shows wrapping up order on app at 21:34 pm. What if I hadnt called ?

The manager on the line said they cannot refund as they (PNP) NEED TO BENEFIT. Imagine that. Who cares if the order comes tomorrow and i dont have extra money for take out, as long as PNP benefit. Im appalled and its not the first time I have had drama with pnp.