LG
Lindi G
1 reviews | Active since Mar 2020
10 May 2025, 12:10
Appalled and disheartened
On the public holiday I went to the PnP Cresta store as a last resort as I could not get help online regarding the purchases I had been trying to make on the app since the 26th April. I knew the sales were coming to an end. I particularly was eyeing my favourite coffee: it was cut down from R220 to R136. Visiting the store was simply a waste of my time and chipped away deeply at the respect I’d held for the establishment.
I am appalled that no attempts or exceptions were made for me to purchase at ASAP prices. The manager, Busi, was extremely dismissive and non-responsive to my problem until I was adamant and she delegated Charmaine for the chase-up task. As sweet as Charmaine was all she could do was what I had done. Call the support office. And wait. And be transferred and wait. And get cut off. And try again and so it goes. Need I say that today was the last day of the sale PLUS the store would be closing early. My online basket was full. But no one was ready to assist. Really appalling after spending much time there in the Cresta back office as Charmaine was patiently waiting with me for assistance from the other side of the phone. That was at least a half hour wait and I had things to do having to cancel a few mentally...(!) Charmaine was very professional but the exercise proved Fruitless. I have very little respect for the way PickNPay have handled me as a customer. The online presence and support I will rate 1/5. No responses were helpful in the least. A recurring problem that ASAP had claimed to fix months ago was in force again disallowing me to conclude my online purchase. A pop up telling me I needed to activate my account using the link or and sent (neither were sent) and I had definitely activated this months ago when this problem first occurred. It will probably reoccurring even though ghey fixed this in the 3rd May (sale obviously long over) My conclusion seems to be that I will simply stick with Sixty60 as far as possible. There’s reliability there. I must add though that Nono at the Fern on Republic branch, was phenomenal when this happened the first time. Perhaps she’s an outlier.
So disheartened.
Helpful (0)
Replies (2)0
Replies (2)LG
Lindi G's updateReviewer Update
10 May 2025, 14:42Good afternoon, PnP team
I do appreciate the feedback and feel that I am dealing with human beings and a structure designed to serve the customer as best as it can. That is all one can hope as a consumer.
I will await your interactions.
Lindi
I do appreciate the feedback and feel that I am dealing with human beings and a structure designed to serve the customer as best as it can. That is all one can hope as a consumer.
I will await your interactions.
Lindi
LG
Lindi G's update10 May 2025, 14:42
Reviewer Update
Good afternoon, PnP team
I do appreciate the feedback and feel that I am dealing with human beings and a structure designed to serve the customer as best as it can. That is all one can hope as a consumer.
I will await your interactions.
Lindi
I do appreciate the feedback and feel that I am dealing with human beings and a structure designed to serve the customer as best as it can. That is all one can hope as a consumer.
I will await your interactions.
Lindi
LG
Lindi G's updateReviewer Update
26 May 2025, 20:50Hi again. I only received an email from Customer Service on the 19th which has STILL not been attended to. I'm sorry to say this is definitely among the worst customer service departments ever experienced. It's more than appalling. DOES PICK n PAY INTEND TO FOLLOW THROUGH EVER?
See below:
Kimone Stephens (Pick n Pay)19 May 2025, 12:16 GMT+2Hello Lindiwe,
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We are sorry to hear that you have not received a resolution regarding the initial complaint which was logged on 03.05.2025
Kindly note that we have re-escalated with the store and requested urgent feedback on your behalf. We do apologize for any delays, please do have patience in this regard as there might be high volumes of escalations.
For your records, please see reference number - ***.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: ***or email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00
Kind Regards,
Kimone
| Lindiwe Gamedze15 May 2025, 19:24 GMT+2Greetings Customer Care
Vanitha gave me the go ahead to reach out if nobody attended to me. - which has been the case. Please see below.
Kind Regards
Lindi
Your request (***) has been updated. To add additional comments, reply to this email.
| Vanitha Venketas (Pick n Pay) 10 May 2025, 14:40 GMT+2 Hi Lindiwe,
Thank you for reaching out to the Customer Care Team.
Please accept our apologies for the poor shopping experience & service received at this store.
We have raised this as a complaint with our management team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Vanitha Venketas
| Lindiwe Gamedze10 May 2025, 11:41 GMT+2 Hi Team
I am appalled that no attempts or exceptions were made for me to purchase at ASAP prices as I had gone out of my way to visit a store and show the problem. What I wanted the most was the Douwe Egberts coffee that was being sold at R136. Really appalling after spending much time there in the Cresta back office as Charmaine was patiently waiting with me for assistance from the other side of the phone. That was at least a half hour wait. The manager, Busi was extremely dismissive and non-responsive to my problem until I was adamant and she delegated Charmaine for the chase-up task. Fruitless. I have very little respect for the way you have handled me as a customer. My conclusion seems to be that I will simply stick with Sixty60 as far as possible.
So disheartened.
Kind Regards
Lindi
| Lindiwe Gamedze3 May 2025, 10:00 GMT+2 This is a follow-up to your previous request #*** "App Support Email : Account..."
See below:
Kimone Stephens (Pick n Pay)19 May 2025, 12:16 GMT+2Hello Lindiwe,
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We are sorry to hear that you have not received a resolution regarding the initial complaint which was logged on 03.05.2025
Kindly note that we have re-escalated with the store and requested urgent feedback on your behalf. We do apologize for any delays, please do have patience in this regard as there might be high volumes of escalations.
For your records, please see reference number - ***.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: ***or email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00
Kind Regards,
Kimone
| Lindiwe Gamedze15 May 2025, 19:24 GMT+2Greetings Customer Care
Vanitha gave me the go ahead to reach out if nobody attended to me. - which has been the case. Please see below.
Kind Regards
Lindi
Your request (***) has been updated. To add additional comments, reply to this email.
| Vanitha Venketas (Pick n Pay) 10 May 2025, 14:40 GMT+2 Hi Lindiwe,
Thank you for reaching out to the Customer Care Team.
Please accept our apologies for the poor shopping experience & service received at this store.
We have raised this as a complaint with our management team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Vanitha Venketas
| Lindiwe Gamedze10 May 2025, 11:41 GMT+2 Hi Team
I am appalled that no attempts or exceptions were made for me to purchase at ASAP prices as I had gone out of my way to visit a store and show the problem. What I wanted the most was the Douwe Egberts coffee that was being sold at R136. Really appalling after spending much time there in the Cresta back office as Charmaine was patiently waiting with me for assistance from the other side of the phone. That was at least a half hour wait. The manager, Busi was extremely dismissive and non-responsive to my problem until I was adamant and she delegated Charmaine for the chase-up task. Fruitless. I have very little respect for the way you have handled me as a customer. My conclusion seems to be that I will simply stick with Sixty60 as far as possible.
So disheartened.
Kind Regards
Lindi
| Lindiwe Gamedze3 May 2025, 10:00 GMT+2 This is a follow-up to your previous request #*** "App Support Email : Account..."
LG
Lindi G's update26 May 2025, 20:50
Reviewer Update
Hi again. I only received an email from Customer Service on the 19th which has STILL not been attended to. I'm sorry to say this is definitely among the worst customer service departments ever experienced. It's more than appalling. DOES PICK n PAY INTEND TO FOLLOW THROUGH EVER?
See below:
Kimone Stephens (Pick n Pay)19 May 2025, 12:16 GMT+2Hello Lindiwe,
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We are sorry to hear that you have not received a resolution regarding the initial complaint which was logged on 03.05.2025
Kindly note that we have re-escalated with the store and requested urgent feedback on your behalf. We do apologize for any delays, please do have patience in this regard as there might be high volumes of escalations.
For your records, please see reference number - ***.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: ***or email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00
Kind Regards,
Kimone
| Lindiwe Gamedze15 May 2025, 19:24 GMT+2Greetings Customer Care
Vanitha gave me the go ahead to reach out if nobody attended to me. - which has been the case. Please see below.
Kind Regards
Lindi
Your request (***) has been updated. To add additional comments, reply to this email.
| Vanitha Venketas (Pick n Pay) 10 May 2025, 14:40 GMT+2 Hi Lindiwe,
Thank you for reaching out to the Customer Care Team.
Please accept our apologies for the poor shopping experience & service received at this store.
We have raised this as a complaint with our management team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Vanitha Venketas
| Lindiwe Gamedze10 May 2025, 11:41 GMT+2 Hi Team
I am appalled that no attempts or exceptions were made for me to purchase at ASAP prices as I had gone out of my way to visit a store and show the problem. What I wanted the most was the Douwe Egberts coffee that was being sold at R136. Really appalling after spending much time there in the Cresta back office as Charmaine was patiently waiting with me for assistance from the other side of the phone. That was at least a half hour wait. The manager, Busi was extremely dismissive and non-responsive to my problem until I was adamant and she delegated Charmaine for the chase-up task. Fruitless. I have very little respect for the way you have handled me as a customer. My conclusion seems to be that I will simply stick with Sixty60 as far as possible.
So disheartened.
Kind Regards
Lindi
| Lindiwe Gamedze3 May 2025, 10:00 GMT+2 This is a follow-up to your previous request #*** "App Support Email : Account..."
See below:
Kimone Stephens (Pick n Pay)19 May 2025, 12:16 GMT+2Hello Lindiwe,
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We are sorry to hear that you have not received a resolution regarding the initial complaint which was logged on 03.05.2025
Kindly note that we have re-escalated with the store and requested urgent feedback on your behalf. We do apologize for any delays, please do have patience in this regard as there might be high volumes of escalations.
For your records, please see reference number - ***.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: ***or email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00
Kind Regards,
Kimone
| Lindiwe Gamedze15 May 2025, 19:24 GMT+2Greetings Customer Care
Vanitha gave me the go ahead to reach out if nobody attended to me. - which has been the case. Please see below.
Kind Regards
Lindi
Your request (***) has been updated. To add additional comments, reply to this email.
| Vanitha Venketas (Pick n Pay) 10 May 2025, 14:40 GMT+2 Hi Lindiwe,
Thank you for reaching out to the Customer Care Team.
Please accept our apologies for the poor shopping experience & service received at this store.
We have raised this as a complaint with our management team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Vanitha Venketas
| Lindiwe Gamedze10 May 2025, 11:41 GMT+2 Hi Team
I am appalled that no attempts or exceptions were made for me to purchase at ASAP prices as I had gone out of my way to visit a store and show the problem. What I wanted the most was the Douwe Egberts coffee that was being sold at R136. Really appalling after spending much time there in the Cresta back office as Charmaine was patiently waiting with me for assistance from the other side of the phone. That was at least a half hour wait. The manager, Busi was extremely dismissive and non-responsive to my problem until I was adamant and she delegated Charmaine for the chase-up task. Fruitless. I have very little respect for the way you have handled me as a customer. My conclusion seems to be that I will simply stick with Sixty60 as far as possible.
So disheartened.
Kind Regards
Lindi
| Lindiwe Gamedze3 May 2025, 10:00 GMT+2 This is a follow-up to your previous request #*** "App Support Email : Account..."