Appaling service at Delmas Pick n Pay

A fan was bought in September 2019. Three weeks ago it started acting up,taking up to five minutes to get the motor moving. Eventually, the blades were pushing outwards making a screeching sound,felt luke ut was going to spin through the front cover of the fan. So,I take the fan back to the exact picnic pay that it was bought,with the original receipt. Bear in mind,on purchasing the fan,I was told that it has a ONE YEAR GURANTEE/WARRANTY. I was told that if theres a problem,to bring it back with the original receipt. Took the fan back today and was met with a very unprofessional, inefficient, *********** lot of employees under the management of Frank,who by the was not there. I made it clear that I do not want that fan any longer,due to the hazard it poses. The blades were literally going to push through the front guard! Let alone,it takes 5 minutes to start working. Johan,the "supervisor" ,at first asked if I could come back tomorrow because he has to speak to the buyer and the buyer is the ONLY person able to get the refund back from the supplier. Now,as a pick n pay hypermarket or family market store,you purchase whatever stock,sell it at YOUR mark up to the public. So,when a defective product sold by pick n pay that was obtained by a buyer through the supplier is unacceptable to a consumer's standard,should the guarantee/warranty not be exercised? The manager ,Frank,did not have the decency to talk to me on the phone when Johan called him. Johan said to him that was not understanding reason,its pretty straightforward, I am not a happy customer, I want my refund but was asked to come tomorrow so that they can call the buyer and ask the buyer to get the refund?? I have never heard such nonsense before. I was told that if defective,it must be returned within 7 days of purchasing the item and ensuring that it was not used. Does that sound logical? Who would return goods if it's not been used and claim it to be defective??Was not told,the teller told me to keep my receipt as it has a one year guarantee on the fan.So the fan gets taken from me and they called for Q20 to be sprayed on the fan motor AFTER THE STAFF WITH JOHAN OPENED IT. I was told that if it gets dusty, to just open it and clean the blades. If that was done,I would have been told the fan was tampered with and it cannot be replaced or refunded. The consumer act states: If a seller is advising customers of a returns policy that is less generous than that afforded by the Consumer Rights Act, but stipulates that statutory rights are not affected by them, it might potentially breach the fairness regime contained in the Consumer Rights Act. My right was affected.

Imp**** warranty of quality The Act provides for an imp**** warranty of quality. In terms of this warranty the producer/importer, distributor and retailer each warrant that the goods comply with the requirements and standards outlined in the Act. The warranty was not comp****

The right to choice

Consumers should be able to choose from a range of products and services, offered at competitive prices, with the assurance of satisfactory quality. Dissatisfied and definitely dissatisfactory quality.

The right to redress

Consumers must receive a fair settlement of just claims, including compensation for misrepresentation, or shabby goods or services. I received shabby,condescending services from both Johan and his manager Frank,that hides behind his phone.

Never shop at Delmas pick n pay! They treat their customers unfairly and are condescending towards them. Needless to say,their staff are working slaves to Frank. Working on 25 December,26 December,1 January and 2 January,with NO DAYS OFF as clearly stated in the A4 page such on the wall where the surveillance screens are as you walk in.

I am disgusted at the inhumanity and the shoddy service. Also,bear in mind that their specials are inflated to what the normal specials are. Their meat freezer is not cold enough,thus rendering the meat rotten when you are ready to cook it. Their excuse,it comes from the supplier like that.

Always passing the buck on to someone else and never taking responsibility or recognizance of their behaviour and excuses.

Absolutely disgusted and would never waste my time or money there again.

This is going straight to the pick n pay head office.