lM
lara M
1 reviews | Active since Feb 2012
03 Jun 2021, 11:04
App needs work & Customer Service needs even more work.
App doesn't allow replacement items regularly. Recently bad service on a non-delivery: bad follow up & still no reimbur*****t of a cancelled order from 19 May 2021. I have had to call Bottles numerous times for a delivery that never took place as no driver arrived. The app was incorrect in stating the driver had arrived. Cancelled order via telephone (twice) and since then, has not been reimbursed. Ticket logged via email. Ticket miraculously 'resolved' with no communication to me. Ticket 163037 currently marked as complete. Please reimburse and confirm.
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Pick n Pay's replyOfficial
07 Jul 2021, 10:11Hi Lara,
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error we were unable to view responses / feedback from many customers.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error we were unable to view responses / feedback from many customers.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Pick n Pay's reply07 Jul 2021, 10:11
Official
Hi Lara,
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error we were unable to view responses / feedback from many customers.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error we were unable to view responses / feedback from many customers.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team