CG
Christopher G
1 reviews | Active since Mar 2009
26 Apr 2021, 16:20
App limbo
I'm not sure where else to turn. I was using bottles app but the response to my support query regarding a refund due to me came as a web ticket link rather than an actual answer. I clicked on the link but my app password didn't apply on the web page. My email comes up as unrecognised. I then changed it on the app and now I can't use the app or the website. I was sent a reset password but it straight up didn't work on either the app or the website. I've been unable to access either for 5 days now. Ideally somone would just phone and stay on the line until it worked rather than taking another few days to resolve. Please
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Pick n Pay's replyOfficial
26 Apr 2021, 16:57Hi Christopher
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our sincere apologies for any inconveniences caused to you
We are busy addressing your complaint with the Pick n Pay Technical Team and with Bottles Support Team . We will be in touch with you once feedback is received,
Please refer to this reference number: *** should you need to follow up on the complaint
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on: ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our sincere apologies for any inconveniences caused to you
We are busy addressing your complaint with the Pick n Pay Technical Team and with Bottles Support Team . We will be in touch with you once feedback is received,
Please refer to this reference number: *** should you need to follow up on the complaint
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on: ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply26 Apr 2021, 16:57
Official
Hi Christopher
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our sincere apologies for any inconveniences caused to you
We are busy addressing your complaint with the Pick n Pay Technical Team and with Bottles Support Team . We will be in touch with you once feedback is received,
Please refer to this reference number: *** should you need to follow up on the complaint
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on: ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our sincere apologies for any inconveniences caused to you
We are busy addressing your complaint with the Pick n Pay Technical Team and with Bottles Support Team . We will be in touch with you once feedback is received,
Please refer to this reference number: *** should you need to follow up on the complaint
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on: ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,