LL
Louisa L
1 reviews | Active since Oct 2018
06 Nov 2025, 15:26
APP and website
Your app and website ordering system is very much useless. I managed to change my number for my shopper card and the on the app, all was well. I tried to order on the app i cannot put on another address as the the app is not responding. i logged out, as i try to log in again its sending an OTP to the old number not the one i have updated. Same when i try the website its sending an OTP to the old number... frustrating, how are we going to earn my e-bucks for FNB if am forced to use Checkers 60. so annoying.
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Pick n Pay's replyOfficial
07 Nov 2025, 11:53 Hello Louisa, Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Thank you for providing us with the necessary information. I have updated your details accordingly. For your records, please see reference number - ***. In future, should you need to update your personal details on your account, you can make use of any of our self-service options, at the PNP kiosk in store, Online or via PnP App. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below. WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards, The Pick and Pay Team
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Thank you for providing us with the necessary information. I have updated your details accordingly. For your records, please see reference number - ***. In future, should you need to update your personal details on your account, you can make use of any of our self-service options, at the PNP kiosk in store, Online or via PnP App. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below. WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards, The Pick and Pay Team
Best regards,
Pick n Pay's reply07 Nov 2025, 11:53
Official
Hello Louisa, Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Thank you for providing us with the necessary information. I have updated your details accordingly. For your records, please see reference number - ***. In future, should you need to update your personal details on your account, you can make use of any of our self-service options, at the PNP kiosk in store, Online or via PnP App. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below. WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards, The Pick and Pay Team
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Thank you for providing us with the necessary information. I have updated your details accordingly. For your records, please see reference number - ***. In future, should you need to update your personal details on your account, you can make use of any of our self-service options, at the PNP kiosk in store, Online or via PnP App. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below. WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards, The Pick and Pay Team
Best regards,