1 reviews | Active since Nov 2011
Another PnP ASAP issue
I have complained to PnP ASAP on numerous occasions regarding orders that had problems. On order ***, my ice cream was melted and the bread had been squashed to the point where half of the bread could not be used. I sent photographs immediately after the order had been delivered and to date I get sent emails by a bunch of different people stating that they will deal with my problem. On order ***, I paid for bananas that I never received. I again sent an email and I am yet to receive an adequate response. I expect my items to be refunded or replaced, yet I keep getting automated emails with "copy paste" answers that aren't of any help.
Sort yourselves out, alternatively I am taking my business elsewhere. If you look at my profile you will see I spend thousands of Rands on your App on a monthly basis, I am sure Checkers would be happy to take my money.
Sort this problem out today!
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,