ANGRY CUSTOMER

I ordered items on pick n Pay ASAP this morning before 10am, my order should have been delivered at 11am and promised, I had scheduled my time around the ASAP delivery as I needed the items for a family function.

11am has come and gone and checked the app and my order was not moving, I called Pnp ASAP and I spoke to Hluma who was she does not know if she could call me back because there are alot of customers waiting and she will send the store which is Liberty Promenade mall in Mitchell's plain an email and I said okay, minutes went by and I received nothing I then called the store and one of the people at the store stated she would go to the "back" and let them know to start with my order. Everything was fine until I noticed an item in my cart being out of stock and I really needed this item as it is a family staple when we have a function and I called ASAP again and spoke to a lady named Thuli and explained the situation to her that I do not want any of these items and they should keep it, if they had packed my order soon the item I wanted would not have been sold out, she then spoke to the manager who agreed to give me free delivery and I said I do not want any of it, I just want my money back, Thuli then hung up the line on me and then at 11:53 my items were delivered to my house, that same moment I received a call from the manager and I explained everything to him and he agreed that the items will be fetched and I will receive my money back, he did not even give me his name but it's okay I have all the recordings and I will be requesting it from them as well.

After the manager hung the line on me I haven't received and credit back or a call back.

I then receive an email from Saajidah Salie stating that they are sorry and they are giving me a R35 for delivery fee compensation when I said I do not want this.

Come fetch your items and give me my money back. You as Pick n Pay as a whole have treated me as a consumer nothing but poorly, I will never ever purchase from your company again and that is a promise. Poor customer service, your staff should go for more training, all they did was pass the buck to the next person