ANGRY CUSTOMER

I have a Smart Shopper Card which is also a credit card for purchases at Pick N Pay. The positive, it is convenient for shopping and there are many benefits in regard to savings. However, their credit department is shocking. They introduced a Bonus benefit. If your Statement reflects R2000 or more purchases, R100 Bonus is deducted from your statement. On their 12 March [2020] statement my purchases R2369. However they failed to allow the R100 Bonus. As a result I paid R2269, deducting the R100 bonus myself. I wrote to them per email about this. However, to add insult to injury the next statement, which did allow the new months bonus, reflected interest of R50 for their mistake. I again wrote to them. I am not sure what kind of people work in this department, but my explanation was ignored and so I again deducted the R100 only given and also the R50. Again I wrote to them. Then their explanation [to cover their mistake] was I did not purchase R2000 for the month in question but the calendar month purchases R1883. I wrote again and pointed out that the R100 is app**** not to the calendar month but the statement. In fact I phoned their help line and that was confirmed. However, it was all ignored and R62 interest was added, until now, it is R70.94. I AM GETTING NOWHERE WITH THEM. THE PEOPLE WHO HAVE RESPONDED TO MY EMAILS, ARE CHARNEL, JAIME. It is as if I am hitting my head against a wall. This is so sad as I am a regular customer with them, I purchase all my groceries from them. WOULD SOMEONE COME TO MY RESCUE BEFORE I CUT UP THE SMART SHOPPER CREDIT CARD.