SM
Sma M

1 reviews | Active since Jan 2015

26 Jul 2019, 17:49

Angry, Angry, Angry

My partner recently purchased a AIM 49 inch Smart TV for R4999.00 with the intention of watching/streaming servives such as Netflix, Showmax, DSTV Now. After numerous attempts to try update the apps on Google play store we been unsuccessful and we have been reading the reviews on Hellopeter and the sentiment is that 90% of the consumers have been experiencing the very same issue ! It is absolutely false advertising as they promise all the bells an whistles on the box however none of these apps work! It even comes pre-loaded with Netflix and it doesnt work? I mean really? If the app store on this TV is unlicenced, why is PicknPay selling it? Lastly the Pick n Pay hasn’t done enough to avoid this problem, am sorry to say but I now have very little respect for this brand Please review your VALUES as a brand that hasn’t been client centric Otherwise discontinue selling the AIM Smart TV

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Jul 2019, 15:07
Official
Good day Sma, 
 
Thank you for taking the time to address your concerns with us. 
 
Please accept our apologies for the inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team 

Best regards,