Angry and very disappointed

I placed an online on the 25th July 2023 @ 18:30 and was given Order Number: ***. I was then called by the driver on the 26th @ 8:35 using *** number whom i advised that I'm unavailable but will be home later but he can do the delivery the next day 27th. Later on on the 26th i decided to go pick up my order because i came earlier than expected, only to find my order has been cancelled without any notification or reason. I then called the to driver again and he confirmed that he gave a report to deliver on the 27th. The online dept has written/reported that i was unreachable which is untrue.

I was given instruction to reorder, GUESS WHAT, the products are no longer available to order online as they had a special of Baby Soft 18*2 for @250 and i used the voucher which then i paid less than that. The reason to cancel without me agreeing and now unable to honor my order they decided to refund just like that. To them not being available in the morning to accept the order was a scape goat. In just few hrs they cant correct anything, just 1 attempt them the order gets cancelled. WOW...what a service, why lie

The horrible service i received from the online team is unbearable, they don't answer call, when they decide to answer then they are not response for that dept. I'm so angry to think i took my time to go to the store, upload their app, pay and make sure i communicate so that all is in order.

WHY DO A PROMOTION when people start buying then you regret and retrieve the promotion and the voucher immediately. When going to The Falls store, there is way too much stock but now they cant do anything to assist with online orders.