AL
Adele L

1 reviews | Active since Nov 2013

10 Apr 2019, 18:31

Angry and Dissapointed

I did shopping today at pick n pay oakfields Benoni , I was so dissapointed in their service. I brought some groceries and coldrinks 2 L's . The price on the shelf says R13-99 , it scanned R 19-99 , so I said to them but the price tag says R13-99 why does it scan R19-99 ? Oh what do they say ? The tag is broken sorry the price is R19-99 . So I said but what now ? They say nothing we can do , thats the price . What happened about customer rights , they discuss me , they are ***** with the people even the poor old people , I must buy some where else , very angry .

0
Replies (1)
Pick n Pay
Pick n Pay's reply11 Apr 2019, 14:17
Official
 Good day Adele, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the bad service experience and inconvenience caused. We are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team