LT
Lee T

1 reviews | Active since Aug 2017

19 Jun 2019, 14:55

Andre and Friends disgusted

When taking up this so called great new bank, heck I did not know what I was getting myself into. The lady Catherine at Wilpark Pick n Pay did not explain in detail. She informed me that an individual can deposit money straight into any pick n pay till point or boxer and all I need was to give my account. Hell yesterday I was stranded and I request my old aged aunt to assist and she went all the way to Pick n Pay to deposit to only find out that she could not. I rushed to Pick Pay Wilropark to receive the worst service and told that the person must also have the Tyme bank account to deposit and this was never explained to me by Catherine. Sadly Andre and his so called Floor manager who firstly refused to call the store manager gave very condescending treatment. I was disgusted in the manner in which they treated the situation and how they simply blew me off. A great Win for Checkers who assisted me in a very sad situation.

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Replies (1)
Pick n Pay
Pick n Pay's reply20 Jun 2019, 16:31
Official
Good day Lee Tshabalala,

Thank you for choosing Pick n Pay. 
 
Please accept our apologies for the inconvenience caused to you. 
 
We view this incident in a very serious light, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 

Kind Regards, 
Pick n Pay Team