An emotional Ed’s, rude and unsympathetic manager

I had a very disturbing experience at Pick n Pay Terrace Ridge with the gentleman named Bafana who is apparently the manager there, He is just simply rude and should not deal with client’s, I was sold an incorrect flavour of cigarettes and I wanted to do an exchange and instead of him apologising and advising me of the return policy of cigarettes he told me there is simply nothing he can do and that I must tell the lady that sold me the cigarettes to pay it out of her own pocket and when I told him it’s not a solution and I would log a complaint this Bafana manager asked me with who exactly am I gonna place this complain with, an apology would have gone along way and he was just rude and gave me attitude which is really not expected from someone in customer service. May this be addressed because this is no way to deal with clients, it’s a small Pick ‘n Pay that mostly has things not stocked and then they give us such treatment, I am not impressed at all, Raymond Ackerman would be very disappointed that his legacy is treated in such a manner