1 reviews | Active since Jul 2011
Am I expecting too much?
We are daily bombarded on the internet with retail and marketing companies doing surveys on Customer service or product quality. I assume this is intended to enhance their service or product from a consumers point of view? Thus, I do not mind in participation as it will improve our online experiences in the future.
I forwarded various concerns to your "onlineshopping" platform on 09 June 2017. After having no reply for two months, I took the courtesy to utilise your sites "Customer Care e-mail" to enquire on the feedback. Just to be continuously relayed to "an error incurred...." I trust it must be something I've done and no other Customer had a similar message.
I have therefore no other option but to use this platform in enquiring whether there is any feedback? Or am I expecting too much?
Good day Mike,
Thank you for taking the time to write to us.
Our Online team are currently working on major changes which will reflect shortly.
We appreciate all feedback/suggestions received however, due to the high number of completed surveys we are unable to respond to customers to provide feedback.
All feedback/suggestions are shared with our Online managers to consider for future development.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards
Anwar Mooideen
Good day Mike,
Thank you for taking the time to write to us.
Our Online team are currently working on major changes which will reflect shortly.
We appreciate all feedback/suggestions received however, due to the high number of completed surveys we are unable to respond to customers to provide feedback.
All feedback/suggestions are shared with our Online managers to consider for future development.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards
Anwar Mooideen