Always On is definitely not true

1 Registered for PnP 1.5 and it worked in March<br> 2. Didn't work last Tue am. I called your support from CTIA. The guy sat with me trying to log in but without success. Promised to call back but didn't<br> 3. I phoned when I arrived to see if problem solved but nothing had been done. Guy said I needed to register the PnP card. I said I had phoned just to walk through the steps from the splash page with him. He absolutely refused to help me or find out what I was asking. I asked him his name but he put the phone down.<br> <br> That was 3 unsatisfactory support experience in a row and still not connected<br> <br> Standard Bank internet was not working either. SMS not downloading<br> <br> I can't register the card without access!