1 reviews | Active since Apr 2017

10 Apr 2017, 15:52

Always late delivery without valid excuse or informing client

<p>Absolutely horrible service from Pick n Pay online orders and delivery. Order groceries for the company online and never get any response from them saying that the orders will be late. This has happened so many times now that we have lost track and then when you phone the customer care centre they are rude and very unhelpful.</p> <p> </p> <p>We place orders for spesific times for a reason to ensure someone is always available, What is the use if they are always late</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply11 Apr 2017, 16:15
Official

Good day Mia,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the poor online service received.

We view this incident in a very serious light and have escalated this to our online team for further assistance.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas