fI
fiona I

1 reviews | Active since Jul 2015

26 Nov 2023, 19:33

Always charging wrong prices *******s !

So I went to pick n pay mall at reds who never fail to disappoint. They had the monster on special 2for 22rands. They had packs n packs of 4s I see a employee I ask her if I take the 4pack will the price be same I quote 'all monsters are on special' cool go to the till the cashier num 1 was rude n arrogant .we ask will the monsters be the special price 'yes your smart shopper will allocated your discount'low n behold I see my slip now and I was literally over charged instead of 44 for each pack of 4 I was charged 69.99. Now if u having a special don't put the signs were u have packs of 4 and teach your staff if they don't know something get information n not give incorrect info. This matter better be sorted out I want my refund frm all almost 7 or 8packs of 4s that I took and was overcharged ! Ridiculous service always looking 2rob ppl mall at reds need higher management .the cashier was NC22 that's on the slip she was also very rude 2the customers b4 us as well ! Smashed my Bread never asked how many bags n on a blk Friday weekend you shud have had more packers so I really don't blame the cashier as she had 2cash n pack however I want my price corrected or I will take this further !

0
Replies (3)
Pick n Pay
Pick n Pay's reply27 Nov 2023, 11:20
Official
Hi Fiona,    Thank you for reaching out to the Pick n Pay Customer Care Team.  Please accept our apologies for the poor shopping experience at this store. 
 We are busy addressing this complaint with our Management Team & the relevant store who will be in touch with you.  Please refer to this reference number *** : should you need to follow up on the complaint. 
 By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. 

They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal 
 
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. 
 Chat to us on WhatsApp : +***7 Call us on   : *** Email us on: ***
 Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00  Thank you for allowing us the opportunity have this resolved. 
 Kind Regards, The Pick n Pay Team 
 

Best regards,

fI
fiona I's update27 Nov 2023, 20:58
Reviewer Update
Thank u to Idah for calling me today n sorting out the issue I had and also to the 2ladies that sorted out the issue I am really thankful I'm sorry I didn't get your names but Idah if u see this please tel them they were awesome . Calm n so professional. They were the 2ladies at money market today around 4pm that I got there. Lovely ladies . They deserve a bonus and so do u Idah for keeping the pnp brand high. Thank you again ladies .
Pick n Pay
Pick n Pay's reply01 Dec 2023, 13:29
Official
Hello Fiona,

Thank you for notifying us that  the store has called you.

Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: 
 
WhatsApp: ***
WhatsApp Link:  https://wa.me/message/ELYYSEKVSHNBJ1
Call us on ***
Email us on: ***  
 
Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 
 
Thank you for choosing Pick n Pay.  
 
Kind Regards, 
The Pick and Pay Team 
 
 

Best regards,