Always an issue with an order

I have been doing online ordering from Pick and Pay for forever! I've just had it though! I thought, new year, let's give them the benefit of the doubt! But no, messed up again So, i place x 3 order for delivery. two for tomorrow (11/01) and another for the 12th Jan. So, guess what, newsflash, my very first order get cancelled due to Payment failure. Really upsets me as i phoned my CC company and they have confirmed that they have approved the payment from their side. Now i can understand if i put in the wrong details, but if that was the case then why did my CC company approve the payment? Surely they would have cancelled the call Now, Pick and Pay can't give me a reason as to why they cancelled the order from their side. Very upsetting, as i usually order R15000 worth of goods every 2 weeks at least. So fed up that i am even thinking of changing to Makro... i'm sure they will be glad to get an order of R30000 per month!!

Get your new website/approval/client services sorted out Pick and Pay, otherwise you will be losing a lot of clients going forward!