LA
Louise A
1 reviews | Active since Mar 2010
04 Mar 2022, 14:54
Allowed for expired meat to be sent out (ASAP app)
We ordered meat from the app, when it was delivered we found out it was expired on that day. The meat was off. We tried to log the issue on the app, there was no function and the number supp**** diverted to ABSA card ?!?! We then email support, they said that was a system issue, and it's resolved ?!?! They haven't offered to refund for the meat, so I'm not sure if the system error they mention allowed for expired meat to be sent out or prevented the refund process via the app. It's a circus to get hold of to resolve.
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Replies (3)LA
Louise A's updateReviewer Update
21 Mar 2022, 07:01You say it has taken you 15 days to reply to my complaint here on hello Peter due to a technical error , funny that's the excuse a your call centre used when replying to our complaint via email and then they closed our case . We have been trying to get this resolved through a few channels for a month and it's always a technical problem. Maybe you guys aren't mature enough for an app .
LA
Louise A's update21 Mar 2022, 07:01
Reviewer Update
You say it has taken you 15 days to reply to my complaint here on hello Peter due to a technical error , funny that's the excuse a your call centre used when replying to our complaint via email and then they closed our case . We have been trying to get this resolved through a few channels for a month and it's always a technical problem. Maybe you guys aren't mature enough for an app .
LA
Louise A's updateReviewer Update
21 Mar 2022, 07:12Can I add lying by the online staff as a complaint ? I will be adding a note to tell the managers (if they do call) that thier staff lie . In your hidden response to this complaint you say you didn't reply sooner because of an issue with the Hello Peter site (I'll also let hello Peter know you are accusing them) but I went back on all the PNP complaints on this site, only to find you have been replying to people since 16 and 18 March and further back. I logged this complaint was logged 4 March.
LA
Louise A's update21 Mar 2022, 07:12
Reviewer Update
Can I add lying by the online staff as a complaint ? I will be adding a note to tell the managers (if they do call) that thier staff lie . In your hidden response to this complaint you say you didn't reply sooner because of an issue with the Hello Peter site (I'll also let hello Peter know you are accusing them) but I went back on all the PNP complaints on this site, only to find you have been replying to people since 16 and 18 March and further back. I logged this complaint was logged 4 March.
LA
Louise A's updateReviewer Update
21 Mar 2022, 07:19I logged a complaint against the hello Peter site for preventing you from replying, I'm sure hello Peter will be in contact with your shortly
LA
Louise A's update21 Mar 2022, 07:19
Reviewer Update
I logged a complaint against the hello Peter site for preventing you from replying, I'm sure hello Peter will be in contact with your shortly