All I Wanted Was A Return...… Order Number: ***

My review relates specifically to PNP ASAP, and the physical stores in N1 City and Canal Walk. On 12 June 2025, I purchased x2 packs of Huggies nappies on PNP ASAP, I quickly realized that it was cheaper elsewhere, namely Shoprite Checkers decided that I wanted to purchase it there instead. I went to the store in N1 City and the store manager said that they no longer accepted ASAP returns, which is strange because a few weeks back, when I purchased a defective broom, I was told to return it to the store it came from by ASAP support. The store manager at N1 City said I need to email ASAP and that they should collect the nappies and refund me. When I emailed the ASAP line, they told me a different story, that I needed to take it back to the store. I then tried the Canal Walk branch, same story, the store manager says they do not accept ASAP returns. I tried ASAP support again, I tried emailing, calling and I could not get through. I eventually got through last week Friday and the consultant tells me to go back to the store and return the nappies, I requested that a manager from ASAP support call me and no one did. They then emailed me saying the nappies must've been damaged and that's why no one wants to accept it. The nappies are in the original packaging, no tears nothing, 100% sealed, I found them cheaper elsewhere and wanted to return it but no one at PNP/ASAP wants to assist me. This is a small issue that has been made a big deal. I have wasted my time by going to 2 different stores and been refused a refund twice, have called and emailed and still no assistance. All I want is my refund, I don't see why it's so hard to get?