DM
David M
1 reviews | Active since Mar 2011
20 Nov 2019, 07:57
Aim TV limited functionality
I bought a TV (AIM CZ2155) from PnP. Quite nice but for some issues: 1) Netflix asks me if I want to update the app, but I cannot find the app in the store to update. 2) DSTV app is not available among others. 3) PnP do not want to supply me AIM's details so that I can ask them about these. 4) Is the TV's Android not certified by Google? 5) Why limit the device like this?
Helpful (0)
Replies (4)0
Replies (4)
Pick n Pay's replyOfficial
20 Nov 2019, 13:28Good day David,
Thank you for taking the time to address your concerns with us
We were unable to escalate this since you did not provide us the store name.
Please feel free to email our Customer Care Team on *** to enable us to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us
We were unable to escalate this since you did not provide us the store name.
Please feel free to email our Customer Care Team on *** to enable us to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Best regards,
Pick n Pay's reply20 Nov 2019, 13:28
Official
Good day David,
Thank you for taking the time to address your concerns with us
We were unable to escalate this since you did not provide us the store name.
Please feel free to email our Customer Care Team on *** to enable us to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us
We were unable to escalate this since you did not provide us the store name.
Please feel free to email our Customer Care Team on *** to enable us to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Best regards,
DM
David M's updateReviewer Update
20 Nov 2019, 13:33Pnp says: "We were unable to escalate this since you did not provide us the store name. "
That is one way to appear helpful in an unhelpful manner.
I bought in online, so what now?
That is one way to appear helpful in an unhelpful manner.
I bought in online, so what now?
DM
David M's update20 Nov 2019, 13:33
Reviewer Update
Pnp says: "We were unable to escalate this since you did not provide us the store name. "
That is one way to appear helpful in an unhelpful manner.
I bought in online, so what now?
That is one way to appear helpful in an unhelpful manner.
I bought in online, so what now?
DM
David M's updateReviewer Update
20 Nov 2019, 13:35Pnp wants me to email ***.
Why must I do that if my previous web query was ignored?
Why must I do that if my previous web query was ignored?
DM
David M's update20 Nov 2019, 13:35
Reviewer Update
Pnp wants me to email ***.
Why must I do that if my previous web query was ignored?
Why must I do that if my previous web query was ignored?
DM
David M's updateReviewer Update
22 Nov 2019, 13:48I cracked the same day and emailed PnP on the email they provided, they gave me a reference number. So far that is as far as their assistance goes.
DM
David M's update22 Nov 2019, 13:48
Reviewer Update
I cracked the same day and emailed PnP on the email they provided, they gave me a reference number. So far that is as far as their assistance goes.