AIM mixer returned

<p>A family friend in Johannesburg bought us an AIM mixer as our wedding gift last year September, We only received it last weekend and when she bought it was informed that if it didn’t work we would be able to return it as long as we had the slip and original packaging. We opened the mixer and it did not turn on at all no matter which plug we used so we packed it up and took it to Pick n Pay Arbour Crossing in Amanzimtoti. On the 19th March 2017 at 10:45 a very helpful lady named Renelle at the customer care counter checked our slip, we explained the situation and she had to call her manager for authorisation and asked us to go fetch another one off the shelf to swop as we did not want our money back, we just wanted a working mixer. Before we could go her manager arrived (Kuben) and first said he won’t swop it out because we don’t have a slip (we had a slip with the product - Renelle had it on the counter) after that he made a comment on the condition of the box with it being brand new and we fought about that as well because that is how it came off the shelf in Johannesburg. He then said we can’t swop it out because it is over the 14 days we need to send it for repairs, how can we repair a brand new mixer just opened??? It was a gift??? Then he tells us we can take the mixer home as he will need to phone the supplier first. WHY must I take home a mixer that does not work? To gather dust? How does the supplier check it does not work if the mixer is with us? His whole attitude without hearing the story was that he was not going to assist us. We then said we will not accept a repaired mixer if it is still brand new and left with the slip only. We decided to go into the shop and see if they even had mixers on the shelf and took pictures of them on the shelf at the same price and the boxes were in the exact same condition as the one we had. So Pick n Pay would not have lost a cent to swop us out and get the money back from the supplier ( Happy customer and happy store.) they would rather send us away to come back another day unhappy. WE DID NOT want cash back, we just wanted a working unit. </p>