GS
Gerard S
1 reviews | Active since Jan 2019
30 Jul 2019, 16:03
Aim 32 inch tv
Aim 32 inch smart tv. I bought a smart 32 inch tv and have used it 3 times previously and today when I went to use it I cant because all it does is hang. You cant stream because the application just hangs you cant go thru the menus or update software as everything hangs. There is no service centre and Aim africa aswell as pnp cant help so what do i do now? I am absolutely disgusted with the service and the **************** from pick and pay.
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Replies (2)GS
Gerard S's updateReviewer Update
30 Jul 2019, 18:09Please do not give me your standard ******* answer I want an actual answer as to a way forward. If I do not receive one there will be serious kick back.
GS
Gerard S's update30 Jul 2019, 18:09
Reviewer Update
Please do not give me your standard ******* answer I want an actual answer as to a way forward. If I do not receive one there will be serious kick back.
Pick n Pay's replyOfficial
01 Aug 2019, 10:41Good day Gerard Sokolich,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the inconvenience caused. We tried calling you on *** but could not reach you.
We were unable to escalate this since you did not provide us the store name.
Please feel free to email our Customer Care Team on *** to enable them to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the inconvenience caused. We tried calling you on *** but could not reach you.
We were unable to escalate this since you did not provide us the store name.
Please feel free to email our Customer Care Team on *** to enable them to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Pick n Pay's reply01 Aug 2019, 10:41
Official
Good day Gerard Sokolich,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the inconvenience caused. We tried calling you on *** but could not reach you.
We were unable to escalate this since you did not provide us the store name.
Please feel free to email our Customer Care Team on *** to enable them to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the inconvenience caused. We tried calling you on *** but could not reach you.
We were unable to escalate this since you did not provide us the store name.
Please feel free to email our Customer Care Team on *** to enable them to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team