Aggrieved, Accused and a possible victim of *****

It was yesterday before 9pm, I went to pick and pay canal walk with my wife and two children to return a kettle i had bought 3 months ago that had broken down, I took a different kettle with it being R40 more. I took out my Capitec card to pay for the difference and as I inserted the card, the transaction went through without it requiring my pin or anything of which I asked the lady who was helping me whom I think is Babalwa what happened and how can that happen without me putting in my pin and her response was Capitec is not a Visa card and I responded that on the card itself it says Master Card, I asked her if there was some ********** activity happening with their machines of which she called her supervisor Shamiema and showed her the slip and what happened. I was asked to withdraw R60 of which I did and the new slip had my Capitec information. I still asked what was happening as I was concerned and did not want to be a victim of ***** and they told me that they would go the back to check the video footage as well as their system to see if everything is in order and would revert back to me within 10 minutes time. 20 minutes later they came back and told me that there is nothing wrong with their system and if anything while I was inserting my card I had the machine covered and I tapped and asked if I was 100% sure that I did not have a Visa card as it looked suspicious. I was aggrieved and appaulled at the accusation and told Shamiema that I did not like what she was insinuating as I was addressing Shamiema Babalwa screamed at my wife that we should just go just leave the premises in xhosa as to insinuate that we are on to you and this is a chance to get away and that we will not be refunded or get another kettle should this new kettle break down. I was angry and told her how unhappy I was at the accusation and that I would think they would be worried that my account could be hacked and be a victim of ***** but they did not care of that not at all. after a lengthy argument in the store in front of people they told me that they will investigate and revert back to me with the outcome by Wednesday. I told them they need to show me all what they have investigated and communications with the bank because I am aggrieved. I got home only to discover that the kettle does not have a power point plug it is just a kettle with no plug, I will be returning it today and the sad part is this complaint might not be attended to because Big corporations never do.