JK
Johann K

1 reviews | Active since Dec 2012

03 May 2015, 12:27

Aggressive attitude.

Yesterday I bought Telkom mobile airtime at the store. I asked twice for the cashier that I want mobile airtime. We left the store and yesterday afternoon we want to recharge the voucher. We found that we were supp**** with Telkom landlines prepaid. I phoned the store but no one answered. <br> <br> Today I went to the store and I spoked to a supervisor who took the voucher. The assistent manager came to me and said he cannot contact Telkom today to verify the pin no. He said I must leave the slip and gave my contact details. I ask that he must make a photocopy foriI can have some proof. He told me that they hhaven't got a photocopier. Eventually I gave him the slip and asked when will he phone me tomorrow. He rep**** before 9H00. I told him he must phone Mr otherwise I will come to this store and he does not know me. He got angry and said I must not threaten him whereby I told him I don't threaten him but it is not my fault that that he got *********** staff who does not know the difference between a mobile and landline description. He became very aggressive and I just walked away. I don't like his attitude and behavior. I personally will not go and shop in that branch anymore.

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Replies (1)
Pick n Pay
Pick n Pay's reply04 May 2015, 14:01
Official
Hello kritz1,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***