AGAIN NO DELIVERY

Ok, so Pick 'n pay has done it AGAIN!!!! What is new???? I have posted a complain against Pick 'n pay ONLY yesterday and today I am sitting with the same problem. I have ordered products via the online shopping on 23 November and arranged for my delivery to be done yesterday between 11 - 12. Long story short, I don't have my products that I have paid for. Costumer care phoned me yesterday and appologised a few times. Zama - Custumer care client ensured me that delivery will take place today at 12:00. ONCE again I took off from work to be at home at 12:00 to be here for the delivery. I waited till 13:30 and nobody showed up. ONCE AGAIN I'm loosing money (taking off from work - no work no pay), NO products to show AND ITS BEEN PAID FOR!!!!!!!!!!! I have none of those products in my house, because I cannot afford it to buy extra if I have already bought it. NOW when will I get my order?????????????????????????????????????????????? REALLY, I AM FURIOUS ABOUT THIS. What excuse are you going to use today????????