IT
Ivor T
1 reviews | Active since Mar 2009
07 Dec 2019, 10:25
Adverts Misleading
You advertise Specials from 5- 8 December. One of them is Nescafe Gold assorted flavours. Go to PnP on Thursday. No, there's no such special. Go back on Friday, No, it's only for certain branches - but it says Gauteng..... Have to try go back today to have a fight to get what's advertised. I have tried your Customer line *** 4 times this morning and been cut off by your staff everytime. Enough is enough. Petrol costs a fortune, and 3 times to PnP for onw item that they keep arguing about. I'm done with you. Keep your so called smart shoppers card and specials. No more will I put up with this agravation. And it's not the first time...
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Replies (1)Pick n Pay's replyOfficial
10 Dec 2019, 09:15Good day Ivor,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply10 Dec 2019, 09:15
Official
Good day Ivor,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
