ET
Esther T
1 reviews | Active since Sept 2018
14 Jun 2020, 21:31
Adverti*****t error printed,unknown to the consumer
I am disgusted with pick n pay hyper pottery, after advertising in their paper the Huggies gold is R159, which I had to queue in two lines, outside and inside, after purchasing the nappies, they said its the wrong nappies advertised, what a waste of time and petrol. There service is unacceptable and wrong
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Pick n Pay's replyOfficial
15 Jun 2020, 15:13Good day Esther,
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we have done a follow up with our management team and have been advised that the incorrect picture was inserted however the promotional offer does state the correct product. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we have done a follow up with our management team and have been advised that the incorrect picture was inserted however the promotional offer does state the correct product. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply15 Jun 2020, 15:13
Official
Good day Esther,
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we have done a follow up with our management team and have been advised that the incorrect picture was inserted however the promotional offer does state the correct product. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we have done a follow up with our management team and have been advised that the incorrect picture was inserted however the promotional offer does state the correct product. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team