RH
Robert H

1 reviews | Active since May 2017

03 Feb 2020, 12:57

Advertised discount not being given - emails not rep**** to.

This dates back to Nov 2019. I complained to PnP by email about a discount they run on Kassler chops/rashers, whereby, if 2 are bought there is a discount of R10.00 which was not being given on purchases, after getting no response from the managers of PnP Constantia (although the problem occurs at any PnP I happen to shop at so I suspect that its a national problem). Eventually I received a telephonic response to my mail. At this time I was told the "error" was being fixed. I have bought the same product (with its discount sticker) numerous times through December and the beginning of January, still with no discount being given! I have rep**** to PnP's "awaiting feedback" mail many times pointing out that nothing has been done and I am not satisfied. I have never had the courtesy of a reply to any of these mails. It seems to me that PnP are "fleecing" the public by advertising a discount and not giving it (are there other products on which the same thing is being done?) - in addition, it seems that the store management are not ensuring that these reported errors are fixed.

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Replies (2)
RH
Robert H's update07 Feb 2020, 09:23
Reviewer Update
I went back to pick and pay this week. They are still advertising the discount on Kassler Chops and still not giving the discount at the till. I first reported noticing this in November last year so nothing has been done to rectify it in over 3 months, possibly longer, since that was when I first noticed it. I wonder how much money customers have been "diddled" out of. For one hundred thousand customers, if they each bought once in that period, it amounts to R1 000 000 rand in discount not given.
Pick n Pay
Pick n Pay's reply10 Feb 2020, 13:09
Official
Good day Robert ,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team