PP
Pragalathan P
1 reviews | Active since May 2020
05 May 2020, 21:49
Acropolis Pick n Pay is better closed than open
I place an order for delivery at pick n pay phoenix .I was told my order must be over R500 and it will take 24 to 48 hours to be delivered . order was confirm and was inform they will let me know when they will deliver. Its over 96 hours and grocery was not delivered . I sent a messages on WhatsApp stating its 72 hours and where's my grocery. I received a messages saying " didn't they deliver ". Don't advertise what you can't deliver
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Pick n Pay's replyOfficial
09 May 2020, 06:52Hi Pragalathan,
Thank you for choosing Pick n Pay & taking the time to write to us regarding your complaint. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us regarding your complaint. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply09 May 2020, 06:52
Official
Hi Pragalathan,
Thank you for choosing Pick n Pay & taking the time to write to us regarding your complaint. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us regarding your complaint. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team